Auto-replies and business hours

Reply to keywords instantly, greet new customers and send away messages outside business hours.

Create keyword replies that match exactly, contain a word, start with a phrase or follow a pattern. Each reply can be text, media, buttons, a list, a product or a WhatsApp form.

With "Also do" every reply can also add or remove labels, assign the chat to a team member, opt the contact in or out of marketing, or pause the bot. Welcome messages, away messages, business hours and a fallback reply keep every customer looked after.

Exact, contains, starts-with and pattern matching
Welcome, away, business hours and fallback messages
"Also do": labels, assignment, opt-in or opt-out, bot pause
STOP and START keywords handled for you

Related features

Visual chatbot flow builder

Design automated conversations visually with questions, buttons, conditions, waits and webhooks.
Drip campaigns

Automatic message sequences that start when a label is added, a contact is new or a flow enrols them.
AI replies with your knowledge base

Answer questions with AI trained on your own documents, and hand over to an agent when needed.

Questions and answers

What is WA Mantra?

WA Mantra is a WhatsApp marketing, team inbox and automation platform built on the official WhatsApp Business Platform (Cloud API). It lets your team send campaigns, chat with customers, automate replies and sell on WhatsApp from one place.

Does Meta charge for messages?

Meta charges for template messages based on the category (marketing, utility or authentication) and the customer's country. Replies inside the 24-hour window are generally free. Meta's charges are separate from your WA Mantra plan.

Can I get the green tick?

Meta decides who gets a verified badge, through Meta Verified or an official business account request. WA Mantra can help you prepare, but no provider can guarantee it.

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