WA Mantra

Shared team inbox

Every WhatsApp conversation in one place, with assignment, labels, notes and quick replies.

All chats from all your WhatsApp numbers arrive in one shared inbox. Assign a conversation to an agent, leave internal notes the customer never sees, add labels and close it when it is done.

The inbox shows the 24-hour customer service window, so agents know when they can send a free-form reply and when a template is needed. Text, images, video, documents, voice notes, locations and reactions all work, and new messages appear instantly.

  • Assign chats to agents, with "assigned only" access for agents
  • Internal notes, labels, quick replies and close or reopen
  • Media, documents, voice notes, locations and reactions
  • Pause the bot for one conversation while an agent talks
  • Export a conversation when you need a record

Related features

Questions and answers

What is the 24-hour window?

When a customer messages you, you can reply freely for 24 hours. After that you need an approved template. The inbox shows the window for every chat.

Can several agents use the same number?

Yes. Your whole team can answer from the shared inbox on the same number, with assignment, notes and permissions.

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